Mathpix - The PDF processing API experienced long processing times from approximately 10:30 AM EST - 1:00 PM EST. – Incident details

All systems operational

The PDF processing API experienced long processing times from approximately 10:30 AM EST - 1:00 PM EST.

Resolved
Operational
Started about 1 month agoLasted about 3 hours

Affected

Snip

Degraded performance from 2:30 PM to 5:00 PM

OCR API (us-east-1)

Degraded performance from 2:30 PM to 5:00 PM

OCR API (ap-southeast-1)

Degraded performance from 2:30 PM to 5:00 PM

OCR API (eu-central-1)

Degraded performance from 2:30 PM to 5:00 PM

Updates
  • Resolved
    Resolved

    All systems are back to normal.

  • Identified
    Identified

    We've identified an issue with our autoscaling being limited by AWS GPU capacity. We're adding more availability zones and scaling up manually.