Mathpix - PDF API performance issues – Incident details

All systems operational

PDF API performance issues

Resolved
Major outage
Started about 1 year agoLasted 2 hours 16 minutes

Affected

Snip

Degraded performance from 7:11 AM to 9:27 AM

OCR API (us-east-1)

Major outage from 7:11 AM to 9:27 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. AWS services in the US-East-1 region have recovered, and we are no longer observing errors or elevated latency for the PDF API.

    We are continuing to investigate why traffic was not automatically routed to other regions during the outage and are working to ensure our failover mechanisms handle similar events more effectively in the future.

    All systems are operating normally at this time.

    More details on affected services at: https://monitor.mathpix.com/

    .

  • Identified
    UTC
    Identified

    We have identified an issue affecting the PDF API due to an ongoing AWS outage impacting services in the US-East-1 region. Customers may experience elevated error rates or failed requests.

    We are actively monitoring the situation and working to restore normal operation as quickly as possible. Further updates will be provided as more information becomes available.

    More details on affected services at: https://monitor.mathpix.com/.