Mathpix - OCR API availability issues – Incident details

All systems operational

OCR API availability issues

Resolved
Partial outage
Started 10 months agoLasted 28 minutes

Affected

Snip

Partial outage from 7:14 AM to 7:42 AM

OCR API (us-east-1)

Partial outage from 7:14 AM to 7:42 AM

OCR API (ap-southeast-1)

Partial outage from 7:14 AM to 7:42 AM

OCR API (eu-central-1)

Partial outage from 7:14 AM to 7:42 AM

Updates
  • Resolved
    UTC
    Resolved

    The issue has been resolved and OCR API requests are now processing normally.

    We will continue monitoring system health. Live status is available at https://monitor.mathpix.com/.

  • Investigating
    UTC
    Investigating

    We are investigating an issue causing intermittent errors and elevated latency for OCR API requests across multiple regions.

    Some OCR API requests may fail or time out during this period.