Mathpix - v3/text Disruption – Incident details

All systems operational

v3/text Disruption

Resolved
Major outage
Started 4 months agoLasted 16 minutes

Affected

OCR API (us-east-1)

Major outage from 10:07 PM to 10:15 PM, Operational from 10:15 PM to 10:23 PM

OCR API (ap-southeast-1)

Operational from 10:07 PM to 10:15 PM, Degraded performance from 10:15 PM to 10:23 PM

OCR API (eu-central-1)

Major outage from 10:07 PM to 10:15 PM, Operational from 10:15 PM to 10:23 PM

Updates
  • Resolved
    UTC
    Resolved

    All services are fully restored across all regions. Total incident duration was approximately 16 minutes.

  • Identified
    UTC
    Identified

    The issue in us-east-1 and eu-central-1 has been resolved. Failover traffic has caused degraded v3/text performance in ap-southeast-1. We are actively working to resolve this.

  • Investigating
    UTC
    Investigating

    We are investigating an issue affecting v3/text in us-east-1 and eu-central-1. API requests may be returning errors or timeouts.