Notice history

No notices reported this month

Resolved
March 24, 2026 at 10:23 PMUTC
Resolved
March 24, 2026 at 10:23 PMUTC
All services are fully restored across all regions. Total incident duration was approximately 16 minutes.
Identified
March 24, 2026 at 10:15 PMUTC
Identified
March 24, 2026 at 10:15 PMUTC
The issue in us-east-1 and eu-central-1 has been resolved. Failover traffic has caused degraded v3/text performance in ap-southeast-1. We are actively working to resolve this.
Investigating
March 24, 2026 at 10:07 PMUTC
Investigating
March 24, 2026 at 10:07 PMUTC
We are investigating an issue affecting v3/text in us-east-1 and eu-central-1. API requests may be returning errors or timeouts.

Resolved
March 20, 2026 at 1:21 PMUTC
Resolved
March 20, 2026 at 1:21 PMUTC
All services are fully restored across all regions. We are conducting a root cause analysis and will implement safeguards to prevent recurrence.
Identified
March 20, 2026 at 12:59 PMUTC
Identified
March 20, 2026 at 12:59 PMUTC
Global impact has been resolved. We have identified a secondary issue in ap-southeast-1 caused by v3/pdf failover traffic. Customers using v3/text in ap-southeast-1, and some v3/pdf customers whose traffic was routed to that region, may still be experiencing errors. We are actively working to resolve this.
Investigating
March 20, 2026 at 12:52 PMUTC
Investigating
March 20, 2026 at 12:52 PMUTC
We are investigating an issue affecting v3/text, v3/pdf, and v3/batch across all regions. API requests may be returning errors or timeouts.
Live status: monitor.mathpix.com

No notices reported this month

Mathpix - Notice history